CLIMB 2025 Schedule

The times listed below are in Eastern Time (ET). Attendees can earn valuable CE credits for attending live sessions and additional CE credits for viewing the CLIMB 2025 On-Demand Library. 

Monday, March 10, 2025

CLIMB 2025 Attendee Orientation Webinar: Your Comprehensive Guide to Maximizing Your Experience

4:00 PM - 5:00 PM ET

60 minutes

While CLIMB officially begins on Thursday, March 13, make sure to join the CLIMB 2025 Attendee Orientation Webinar on Monday, March 10, from 4:00 PM to 5:00 PM ET. During this session, AHRA staff will walk you through the features and functionalities of the virtual platform, including how to access live sessions, interact with speakers and fellow attendees, and take part in networking opportunities. You'll also learn how to save sessions to your calendar, complete session evaluations and post-tests, and troubleshoot common technical issues—ensuring a smooth and engaging conference experience. Can’t attend live? No problem—a recording will be available for all CLIMB attendees. Don't miss this chance to prepare for an impactful and seamless virtual conference!

Thursday, March 13, 2025

Opening Keynote Session

9:30 AM - 10:30 AM ET

60 minutes

1 CE Credit

The Climb to Leadership Excellence: Awareness, Acceptance, Action

Speaker: Sean E. Mahar, MA; Thought Leader for Sean E. Mahar & Associates, LLC

Description: Building upon the CLIMB theme, this presentation introduces leadership and communication principles & practices that are both solid (grounded in nature and proven research) and disruptive, even controversial (some of this work improves upon many current and popular practices).

Using a mountain climbing metaphor, this presentation is divided into 3 camps traditionally used as climbers make progress towards the summit. A base camp is crucial for mountaineers as it serves as a central hub at the base of a mountain, providing a place for mental preparation, a place to acclimatize to altitude and attitude, and a place to organize and prepare for further work. Our Base Camp, Awareness, focuses on 8 foundation principles. The second camp, Acceptance, focuses on specific aspects of leadership science and research that have been shifting over the last 20 – 30 years on perception and the power of language. Our last camp, Action, provides descriptions of several immediate actions leaders can take to begin harvesting the benefits of this presentation.

Learning Objectives: 

Participants will learn about the intimate relationship between leadership and communication and, upon completion, be able to:

1. Recognize the fragility of perception and be able to engage others in ways that improve accuracy.
2. Break stimulus-response communication patterns that escalate disagreements/conflict and constructively de-escalate challenges into productive, joyful work.
3. Speak strategically and effectively so that conversations are more productive.
4. Replace some frequently used words that sabotage productive working relationships and replace those words with others that are authentic, engaging and respectful.
5. Summarize the urgency of being aware of monitoring grasping and be able to incrementally apply this to leadership conversations.

Break

10:30 AM - 11:00 AM ET

Established Leaders Session #1

11:00 AM - 12:00 PM ET
60 mins
1 CE Credit

Coding & Compliance - What You Need to Know Today

Speaker: Melody Mulaik, President, Revenue Cycle Coding Strategies

Description: Staying on top of new codes, regulatory updates and other key issues in the radiology industry is challenging.  This session will focus on the key updates and potential concerns that you need to focus on today.  The new MR safety codes will be reviewed in detail to ensure correct documentation and coding of these services.  The new telemedicine codes will also be reviewed to identify if there are opportunities for your interventionalists to bill for any of these services.  Other key areas of interest including, but not limited to, supervision, extenders, payer challenges for CT, MR, and more will be reviewed to identify areas of potential concern and opportunity.  

Learning Objectives: 

1. Understand new MR safety codes to ensure accurate and appropriate coding practices.
2. Create a customized list of potential concerns to evaluate within your organization to ensure up-to-date compliance.
3. Identify potential areas of opportunity to appropriately maximize charge capture and associated reimbursement.

Aspiring Leaders Session #1

11:00 AM - 12:00 PM ET
60 mins
1 CE Credit

Introduction to Imaging Informatics

Speaker: Ken Fazzino, BA, RT, CRA, PMP, FAHRA

Description: Imaging informatics is a distinct subspecialty of radiology that endeavors to improve the efficiency, accuracy, and reliability of radiologic services within the medical enterprise. Although picture archiving and communication systems (PACS) are a major focus of imaging informatics, there are many other ways in which technology can improve the efficiency of individual radiologists and of the entire department. Understanding informatics principles is important because these principles affect major purchase decisions, not only for PACS but also for other supporting software and for modalities themselves. Virtually every aspect of a radiologist’s workday involves some form of communication: calling a colleague for patient history, calling a technologist to apply a protocol or check an image, reviewing images with a clinician, teaching a trainee, producing a formal report, justifying an examination to a third- party payer. All of these events fall under the purview of imaging informatics, and all of them, along with image interpretation itself, can become more efficient, more effective, and more reliable with the proper tools.

Learning Objectives:

1. Understand the basic components and terminology of imaging informatics.
2. Review and chart data flow for improved efficiencies and discuss an imaging leader’s role in successful IT improvements.
3. Discuss imaging’s role in the “meaningful use” of an EMR.

Break

12:00 PM - 12:15 PM ET

Established Leaders Session #2

12:15 PM - 1:15 PM ET
60 mins
1 CE Credit

How to Build and Maintain a Compliant Radiation Protection Program

Speaker: Ken Repking, Practice Associate Radiation Safety Services, Landauer

Description: Review the typical components of an RPP to help you understand the function and purpose of the program. Next, he will cover the steps necessary for maintaining a compliant RPP over time. Finally, you will learn about the common pitfalls and mistakes he finds within many RPPs and how to avoid them.

Learning Objectives: 

1. Identify and define the typical components of a Radiation Protection Program. 
2. Understand the steps necessary for maintaining a compliant Radiation Protection Program. 
3. Gain knowledge of common pitfalls and mistakes within a Radiation Protection Program and how to avoid them.

Aspiring Leaders Session #2

12:15 PM - 1:15 PM ET
60 mins
1 CE Credit

Art of Negotiation

Speaker: Becky Allen, R.T.(R), MS, CRA; Vice President of Operations, UC Medical Center

Description: This session will define what negotiation is and describe situations where good negotiating skills may come in handy. The session will focus on important negotiations that occur in the imaging work environment and more specifically on negotiating for services, supplies, and capital purchases. Participants will learn the importance of and how to prepare for negotiation. Attendees will understand needs vs. wants vs. desires and what can be negotiated. Some negotiating styles, strategies, and tactics will be explored, and body language also will be discussed. The session will wrap up with a discussion on completing and reviewing your negotiation result.

Learning Objectives:

1. Define “negotiation.”
2. Understand how good negotiation skills give you an edge. 
3. Prepare for negotiations. 
4. Manage the negotiation process. 
5. Use various negotiation styles.

Lunch

1:15 PM - 2:15 PM ET

Established Leaders Session #3

2:15 PM - 3:15 PM ET
60 minutes
1 CE Credit

How Imaging Impacts Throughput - Are You Using the Right Information?

Speaker: Amanda Garlock, Manager Diagnostic Imaging, Providence Regional Medical Center

Description: This session will examine the availability of imaging data and to learn the ways to utilize that data to understand the impact it has on the throughput metrics of a facility.

Learning Objectives: 

1. Gain a review of the basics of data mining
2. Understand how to measure relationships between data sets 
3. Translate data relationships into useful information to present to C-suite on throughput for PDSA cycles or QI projects

Aspiring Leaders Session #3

2:15 PM - 3:15 PM ET
60 mins
1 CE Credit

Introduction to Project Management

Speaker: Jennifer Kirkman, MHA, RT(R)(VI), CRA; Imaging Manager; High Point Medical Center

Description: Rarely a year goes by when a medical imaging administrator does not have a project to manage, whether it be replacing legacy equipment or starting a new service. Regardless of the scope of the project, its successful implementation is dependent on effective project management. Some projects are organization-wide, and the medical imaging administrator will be a member of the team; other projects are “imaging-centric” so the administrator leads the project. This presentation will include basic terminology and tools used to manage any project. A case study will be presented to illustrate all the steps.

Learning Objectives:

1. Understand the basic terminology of project management.
2. Understand a project timeline using a Gantt Chart. 
3. Define team members needed for an imaging project.

Networking Break

3:15 PM - 3:45 PM ET

30 minutes

Established Leaders Session #4

3:45 PM - 5:15 PM ET
90 mins
1.5 CE Credits

Task Prioritization and Workflow Efficiency: A Blueprint for Radiology Success

Speaker: Christopher Salem, Certified Workplace Strategist, Sustainable Success Coaching & Consulting

Description: As radiology leaders face increasing demands, balancing patient care and team productivity becomes a critical challenge. In this session, we will explore practical frameworks for optimizing task prioritization and enhancing workflow efficiency tailored specifically for radiology departments. Attendees will learn how to lead their teams in overcoming operational bottlenecks, streamline task management, and boost overall departmental efficiency while maintaining high-quality patient outcomes.

Key strategies will include aligning team strengths with daily tasks, adopting time-saving tools, and fostering a culture of continuous improvement to achieve better performance and retention.

This blueprint equips radiology leaders to implement actionable processes that reduce burnout, enhance productivity, and drive long-term success in their teams.

Learning Objectives: 

1. Apply actionable strategies to reduce bottlenecks and streamline processes, enabling radiology teams to work more efficiently while delivering high-quality patient care.
2. Discover how to prioritize tasks by aligning them with team strengths, ensuring that resources are optimally utilized and daily operations run smoothly. 
3.  Equip yourself with tools and leadership techniques to foster a culture of continuous improvement, boosting both team morale and long-term productivity in radiology departments.

Aspiring Leaders Session #4

3:45 PM - 5:15 PM ET
90 mins
1.5 CE Credits

Quality Improvement

Speaker: Mark Lerner, RT, MPA 

Description: Attendees will explore how to effectively use data to acquire equipment, improve processes, justify team roles, and collect, organize, analyze, and present information. In today’s healthcare environment, customer service and satisfaction have become critical priorities. Physicians and patients increasingly seek providers who deliver a positive and seamless experience, making customer focus a key component of every patient visit. With competition growing, the challenge lies in continuously improving patient care and satisfaction to ensure your facility stands out.

How can your organization become the provider of choice? The answer lies in taking a comprehensive approach to the customer’s total experience—from start to finish. This involves consistently assessing critical customer satisfiers and implementing changes that address their needs. Recognizing areas for improvement is just the first step; implementation is what truly sets successful organizations apart. By breaking down the process into actionable, tangible steps, you can enhance the patient experience and gain a competitive edge in delivering service excellence. Continuous improvement and innovation are no longer optional—they are essential for success.

Learning Objectives:

1. Find areas for improvement.
2. Organize change. 
3. Implement change. 
4. Discuss the keys to success.

Friday, March 14, 2025

Established Leaders Session #5

9:30 AM - 10:30 AM ET
60 mins
1 CE Credit

The Emergence of Virtual-Remote Scanning: Financial, Operational, and Quality Considerations

Speaker: Leslie Jebson, Regional Administrator/Adjunct Lecturer, Prisma Health 

Description: Imaging technologist workforce shortages are well documented. With growing patient demands for diverse imaging studies continuing, healthcare organizations must innovate and adapt. Remote services by radiologists are standardized industry-wide. However, an emerging area, propelled by technological innovation is enabling virtual access to technologists. Proponents argue that virtual access or virtual co-pilots is the next iteration in attempting to address workforce shortages. Remote scanning support has a slew of implications ranging from financial to quality. This objective and interactive session aims to categorically discuss the top financial, operational, and quality implications behind this growing movement. 

Learning Objectives: 

1. Review and discuss virtual remote scanning services and their broad applications in both ambulatory and inpatient imaging services. 
2. Identify the most prevalent financial, operational, and quality considerations behind virtual remote scanning services. 
3. Learn best practices for how virtual remote scanning services may or may not have applications for adoption in your professional setting.

Aspiring Leaders Session #5

9:00 AM - 10:30 AM ET
90 mins
1.5 CE Credit

The Employment Continuum - Part 1

Speaker: Brenda DeBastiani, MBA, RT(R), CRA, FAHRA; President, MTMI

Description: Soup to nuts. This session will cover key ways to recruit, interview, hire, coach and retain talent in your imaging departments. Definition of Continuum: a continuous extent, succession, or whole, not part of which can be distinguished from neighboring parts. Does this sound easy to achieve when discussing staff who report to you? This session will offer you strategies to help you approach human resource matters with understanding and patience. Workforce continuums will quickly become models to others by demonstrating how candidates can enter the workforce, develop in their careers, and stay put. Part 1 will emphasize the first step in the seamless succession of career development focusing on interviewing with a mission to hire a person with the right fit, building the workforce through appropriate orientation measures, team building skills, relationship building, competency assessments, and performance evaluations to reward approaches that will help develop a sound team

(Recruit, Interview, Onboarding, Orientation and Training).

Learning Objectives:

1. Match your needs with the right candidate by interviewing and hiring smartly.
2. Develop your team with seamless approaches to the “next step”. 
3. Produce an atmosphere of commitment and communication with a focus on quality, safety, and customer service. 
4. Reward and retain employees effectively. 
5. Align behavior to goals. 
6. Develop shared expectations.

Break

10:30 AM - 10:45 AM ET

Established Leaders Session #6

10:45 AM - 11:45 AM ET
60 mins
1 CE Credit

Conscious Management

Speaker: Mark Lerner, RT, MPA

Description: This presentation is based upon Mark Lerner's article entitled "Conscience Management" published anonymously in Radiology Management in the Jan/Feb 2024 issue.  The session will discuss problems with the manner in which management is often practiced in healthcare today.  It will prescribe a different approach to leadership.  This alternative framework is one that results in higher employee retention, satisfaction, and engagement. It will also cover ways to techniques for improving the patient experience and providing care that is patient-centered. This presentation will list ten steps that supervisors can take to create a positive culture in their radiology departments. The talk will also include a description of Studer techniques to improve patient care.

Learning Objectives: 

1. You will learn about the Studer patient communication technique referred to as AIDET.
2. You will learn the steps to effective service recovery.
3. You will learn the techniques for creating a positive culture for your staff.

Aspiring Leaders Session #6

10:45 AM - 11:45 AM ET
60 mins
1 CE Credit

The Employment Continuum - Part 2

Speaker: Brenda DeBastiani, MBA, RT(R), CRA, FAHRA; President, MTMI

Description: Soup to nuts. This session will cover key ways to recruit, interview, hire, coach and retain talent in your imaging departments. Definition of Continuum: a continuous extent, succession, or whole, not part of which can be distinguished from neighboring parts. Does this sound easy to achieve when discussing staff who report to you? This session will offer you strategies to help you approach human resource matters with understanding and patience. Work force continuums will quickly become models to others by demonstrating how candidates can enter a workforce, develop in their careers and stay put.

Part 2 emphasizes the next step to team building through Employee Engagement; Developing Accountable team members through Coaching, Counseling and Accountability.

Learning Objectives:

1. Give you insight into current challenges and solutions with recruitment & retention of talent in the workplace.
2. Discuss why selecting and retaining top notch staff is key for business success.
3. Provide tools to conduct successful behavioral interviews.
4. Review “Key Drivers” of employee satisfaction and engagement.
5. Learn how to create an environment where people stay, grow and contribute.

Networking Break

11:45 AM - 12:15 PM ET

30 minutes

Established Leaders Session #7

12:15 PM - 1:15 PM ET
60 mins
1 CE Credit

Why Marketing Needs a Seat at Your Leadership Table

Speaker: Janinne Walker, Senior Vice President of Business Development, Human Assets, LLC

Description: In today’s competitive business landscape, marketing is no longer a function that can sit on the sidelines—it deserves a prominent seat at the leadership table. This presentation delves into the critical role marketing plays in driving strategic decisions at the leadership team level. Attendees will explore the unique insights marketing professionals bring, such as market intelligence, customer feedback, and data analysis, all of which are vital for aligning business strategies with market demands. With the rapid evolution of consumer expectations, healthcare organizations must adapt to deliver not only exceptional services but also seamless customer experiences. We will discuss how integrating marketing into leadership discussions can help organizations stay ahead of competitors, maximize shareholder value, and ensure that marketing efforts are aligned with long-term goals. This presentation emphasizes the importance of leveraging data-driven marketing strategies to enhance decision-making processes, ultimately fostering growth and innovation within the organization.

Learning Objectives: 

1. You will learn to understand the strategic role of marketing at the leadership level: Attendees will learn how marketing contributes to decision-making by providing valuable market insights, customer feedback, and data analytics to align business strategies with market demands.
2. You will learn how to leverage data-driven marketing for business growth: Participants will explore how to utilize marketing data to assess performance, make fact-based decisions, and optimize the allocation of resources to maximize ROI and shareholder value. 
3. You will learn how to enhance the patient experience through marketing insights: The session will highlight how marketing can help healthcare organizations meet rising consumer expectations by integrating customer experience strategies into the core of operations.

Aspiring Leaders Session #7

12:15 PM - 1:15 PM ET
60 mins
1 CE Credit

Introduction to Regulatory & Compliance

Speaker: Cindy Winter, PhD, RDMS, RVT, RT(R), CRA, FAHRA

Description: From A to Z, the Alphabet Soup of regulatory requirements and compliance is a constant changing recipe for patient-focused quality care, safe environments, educated technologists, and best practices. Participants will be introduced to CMS’s accrediting organization (AO’s) and the current focus of the 2017 Joint Commission surveyors for Imaging Services. An overview of credentialing options for specific modalities will be reviewed along with recently introduced or upcoming regulatory requirements for reimbursement of services

Learning Objectives:

1. Have a basic knowledge of CMS’s accrediting organizations.
2. Have a Joint Commission Readiness Worksheet to use for preparation of surveys.
3. List at least one credentialing organization for each specific imaging modality.
4. Understand the basic requirements for XR-29, PAMA, and H.R. 2029.

Lunch

1:15 PM - 2:15 PM ET

Established Leaders Session #8 

2:15 PM - 3:15 PM
60 mins
1 CE Credit

Improving Staff Performance and the Patient Experience (PX) Through Environmental Design

Speaker: David Navarrete, Director, Research Initiatives & Education, Sky Factory, Inc.

Description: This session will cover how to conduct a PX audit, focusing on human factors that impact staff wellness, performance, and patient experience. Many imaging suites are designed with limited space, leading to patient distress and technologist fatigue. The session will explore how visual connections to open spaces, natural daylight, and biophilic elements—like Prospect & Refuge—enhance well-being and performance.

Research on architectural illusions of nature, such as landscape views and sky imagery, will be discussed for their ability to create perceived openness, reduce claustrophobia, and improve mood. These illusions also benefit imaging staff by mitigating stress from working in confined environments. Evidence links improved workspaces with higher HCAHPS scores, staff satisfaction, and patient outcomes.

The session will also touch on retrofit solutions, such as tunable lighting and nature-inspired illusions, to enhance care environments, even in constrained spaces, improving both staff and patient experiences.

Learning Objectives: 

1. You will learn to rate an imaging environment for its degree of spatial polarity, a therapeutic change of scale available from the imaging table’s lines of sight that offers robust restorative properties for patients.
2. You will learn the importance of evaluating research-verified nature imagery and ascertaining their wall and ceiling footprint to redress the interior envelope and incorporate restorative features that will boost staff wellness.
3. You will learn about the cyclical nature of focused attention, an ultradian rhythm that governs our ability to direct our focus and stay on task, as well as its relationship to spatial polarity in the workplace, a valuable attribute of place that nurtures peak mental restoration and emotional balance.

Aspiring Leaders Session #8

2:15 PM - 3:15 PM ET
60 mins
1 CE Credit

Managerial Communication: Communicating More Effectively in the Workplace

Speaker: Jennifer Kirkman, MHA, RT(R)(VI), CRA; Imaging Manager; High Point Medical Center

Description: Communication is an essential leadership tool; if you learn to communicate well, you will be more credible and effective. This session will help you to build your communication strengths and identify areas of opportunity and improvement. We will focus on several aspects of business communication including verbal and non-verbal messages. You will assess your current listening skills and learn tips for improving your ability to listen attentively. We will also discuss the art of persuasion and explore the use of hypnotic language and powerful words. The ability to speak confidently in a variety of business settings, both formal and informal is the mark of effective communicators. In this session, you will learn methods to systematically prepare materials for presentations or written proposals. We will also focus on the importance of translating your messages for your target audience.

Learning Objectives:

1. Connect emotionally with people in the workplace.
2. Become credible and persuasive. 
3. Listen more attentively. 
4. Appreciate body language meanings. 
5. Speed-read personality types for more effective communication and teamwork.

Break

3:15 PM - 3:30 PM ET

Established Leaders Session #9 

3:30 PM - 4:30 PM ET
60 mins
1 CE Credit

Federal Health Policy Update

Speaker: Nathan Baugh, Principal, Capitol Associates

Description: This session will provide a non-partisan overview of the latest healthcare policy news from Washington, D.C., covering both the 119th Congress and the Trump Administration's impact on medical imaging. Nathan Baugh, an expert in AHRA regulatory affairs, will discuss key healthcare topics and regulations affecting radiology administration. Attendees will explore Medicare and Medicaid costs, Capitol Hill proposals, and the perspectives of healthcare stakeholders, with a focus on policy challenges and opportunities. The session will also address ongoing issues with statutes like Appropriate Use Criteria and the No Surprises Act, concluding with a hopeful outlook for healthcare's future in America.

Learning Objectives: 

1. Review the most realistic an unrealistic healthcare proposals of the 119th Congress pertaining to healthcare policy and understand the healthcare policy debate as it pertains to the Budget Reconciliation process.
2. Explore the gaps between aspirational statutes and regulatory realities and learn about the status of multi-year, multi-administration regulatory and policy initiatives slowly churning out from HHS and CMS.
3. Step back for a broader view of trends driving the federal debate and gain a greater understanding for how the viewpoints of various healthcare stakeholders make consensus hard to find.

Aspiring Leaders Session #9

3:30 PM - 4:30 PM ET
60 mins
1 CE Credit

Marketing Matters: Building Basics

Speaker: Cindy Winter, PhD, RDMS, RVT, RT(R), CRA, FAHRA

Description: Competitive markets and diminishing resources create high-level attention on how marketing impacts your future. No longer can you and your staff register for a marketing-exempt status. Keeping employees, physicians, patients and the community abreast of the activities in the hospital radiology department and imaging centers requires solid planning and innovative thinking. This interactive session will demonstrate the nuts and bolts of marketing, both internal and external, marketing plans and strategies, and the team commitment needed for growth.

Learning Objectives:

1. Identify key components of marketing
2. Explore four marketing myths learn about the branding concept, and identify ways to determine your brand -learn who is your marketing team? Learn how to recognize and reward your team! 
3. Learn about the effects of Social Media on marketing

Break

4:30 PM - 4:45 PM ET

CLIMB 2025 Closing Keynote: Collaborating to Shape the Future of Medical Imaging 

4:45 PM - 6:00 PM ET
75 mins
1.25 CE Credits

Panelists:

• Melissa Pergola, Ed.D,,R.T,(R)(M), FASRT, CAE; The American Society of Radiologic Technologists (ASRT)
• Talisha M. Hunt, BSRT, RDMS, RVT, RDCS, FSDMS; Lead Sonographer and Assistant Professor in Radiology at Mayo Clinic and The Society of Diagnostic Medical Sonography (SDMS) & SDMS Foundation Director
• Jeremy Montemayor, MSN, ACNPC-AG, RN, CCRN, CEN; Executive Board Member for The Association for Radiologic & Imaging Nursing (ARIN)
• Linda Wilgus, CPA FRBMA; Co-Executive Director, the Radiology Business Management Association

Description: Join this vital closing keynote panel where representatives from leading medical imaging associations will come together to promote collaboration across the field and address the most pressing issues facing medical imaging leaders today. These panelists from key medical imaging associations—including the Association for Radiologic & Imaging Nursing (ARIN), the American Society of Radiologic Technologists (ASRT), the Society of Diagnostic Medical Sonography (SDMS), and the Radiology Business Management Association (RBMA)—will discuss challenges such as staffing shortages, workforce and employee burnout, retaining talent, finding time for personal development and other trending issues. Panelists will share how they are addressing these issues and the value their associations offer to their members, underscoring the importance of unified efforts to sustain the future of medical imaging.

Learning Objectives:

1. Understand the Collaborative Efforts in Medical Imaging
   1. By the end of this session, participants will be able to describe how various medical imaging associations are collaborating to address industry-wide challenges, including workforce shortages and employee burnout
2. Identify Strategies for Retaining Talent and Supporting Workforce Development
   1. Participants will learn strategies employed by medical imaging associations to retain talent, improve workforce development, and promote personal and professional growth among staff in the field
3. Explore Solutions to Address Burnout and Promote Well-Being in Medical Imaging
   1. Participants will be able to analyze how burnout is being mitigated within the medical imaging workforce and discuss association-led initiatives focused on improving well-being and work-life balance for medical imaging professionals.