Aspiring Leaders Program (2022 version)
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The Aspiring Leaders online program, previously called the Basic Track, is an excellent way to advance your career by learning the fundamental skills and principles of good leadership at your own pace. Realize your potential through management skills training in areas like budgeting, communication, patient satisfaction, quality, and more! Newly updated for 2022 with added sessions like Building Resilience and Marketing Matters you will obtain the resources you need to care for your patients and staff. Each presentation is approximately 60-90 minutes and is eligible for CE credit with a total of 16 CE credits.
Improve your team’s performance by incorporating this online, on-demand training into your onboarding or performance appraisal program. Contact Member Services for group pricing.
• The Employee Continuum-Part 1 - Maureen Firth, MS, RT(R)(M)(QM), CRA, FAHRA
• The Employee Continuum-Part 2 - Maureen Firth, MS, RT(R)(M)(QM), CRA, FAHRA
• Introduction to Asset Management - Kevin Smith, MHA, RT(R), FACHE
• Art of Negotiation - Wesley Harden, BSRT, CRA, FAHRA
• Introduction to Regulatory and Compliance - Cindy Winter, PhD, RDMS, RVT, RT(R), CRA, FAHRA
• Managerial Communication: Communicating More Effectively in the Workplace - Wesley Harden, BSRT, CRA, FAHRA
• Budgeting for Business Management-Part 1 - Luann Culbreth, MEd, MBA, RT(R)(MR)(QM), CRA, FAHRA, FACHE
• Budgeting for Business Management-Part 2 - Luann Culbreth, MEd, MBA, RT(R)(MR)(QM), CRA, FAHRA, FACHE
• Marketing Matters: Building Basics - Brenda DeBastiani, MBA, RT(R), CRA, FAHRA
• Quality Improvement - Mark Lerner, RT, MPA
• Patient Satisfaction in Today's Healthcare Environment - Kevin Smith, MHA, RT(R), FACHE
• Building Resilience - Brenda Rinehart, PhD, FAHRA
• Introduction to Imaging Informatics - Kenneth Fazzino, BA, RTR, PMP, CRA, FAHRA
• Introduction to Project Management - Gina Greenwood, MBA, RT(R)(MR), CRA, FAHRA
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The Employee Continuum - Part 1 Video
Open to view video.
Open to view video.
Soup to nuts. This session will cover key ways to recruit, interview, hire, coach and retain talent in your imaging departments. Definition of Continuum: a continuous extent, succession, or whole, not part of which can be distinguished from neighboring parts. Does this sound easy to achieve when discussing staff who report to you? This session will offer you strategies to help you approach human resource matters with understanding and patience. Work force continuums will quickly become models to others by demonstrating how candidates can enter a workforce, develop in their careers and stay put. NOTE: You must allow pop-up windows/blockers. (Duration: 50 Minutes)
The Employee Continuum ‐ Part 1 Exam
10 Questions | 3 attempts | 8/10 points to pass
10 Questions | 3 attempts | 8/10 points to pass
The Employee Continuum - Part 2 Video
Open to view video.
Open to view video.
Soup to nuts. This session will cover key ways to recruit, interview, hire, coach and retain talent in your imaging departments. Definition of Continuum: a continuous extent, succession, or whole, not part of which can be distinguished from neighboring parts. Does this sound easy to achieve when discussing staff who report to you? This session will offer you strategies to help you approach human resource matters with understanding and patience. Work force continuums will quickly become models to others by demonstrating how candidates can enter a workforce, develop in their careers and stay put. NOTE: You must allow pop-up windows/blockers. (Duration: 55 Minutes)
The Employee Continuum ‐ Part 2 Exam
10 Questions | 3 attempts | 8/10 points to pass
10 Questions | 3 attempts | 8/10 points to pass
Introduction to Asset Management Video
Open to view video.
Open to view video.
Asset management encompasses many facets. There is replacement and purchase of additional equipment. In conjunction, a medical imaging manager must prepare capital budgets and justifications to replace or add the equipment. A manager must consider construction costs, information services costs, engineering costs and service costs in the proposed purchase. Financial options must be evaluated and a manager must prioritize the capital budget for senior leadership and/or board. Asset management includes analyzing the useful life of the equipment and lifecycle costs such as maintenance, service, supplies and upgrades. Benchmarking data can assist the radiology manager in their justifications. NOTE: You must allow pop-up windows/blockers. (Duration: 90 Minutes)
Introduction to Asset Management Exam
12 Questions | 3 attempts | 9/12 points to pass
12 Questions | 3 attempts | 9/12 points to pass
Art of Negotiation Video
Open to view video.
Open to view video.
This session will define what negotiation is and describe situations where good negotiating skills may come in handy. The session will focus on important negotiations that occur in the imaging work environment and more specifically on negotiating for services, supplies, and capital purchases. Participants will learn the importance of and how to prepare for negotiation. Attendees will understand needs vs. wants vs. desires and what can be negotiated. Some negotiating styles, strategies and tactics will be explored, and body language also will be discussed. The session will wrap up with a discussion on completing and reviewing your negotiation result. NOTE: You must allow pop-up windows/blockers. (Duration: 57 Minutes)
Art of Negotiation Exam
10 Questions | 3 attempts | 8/10 points to pass
10 Questions | 3 attempts | 8/10 points to pass
Introduction to Regulatory and Compliance Video
Open to view video.
Open to view video.
From A to Z, the Alphabet Soup of regulatory requirements and compliance is a constant changing recipe for patient-focused quality care, safe environments, educated technologists, and best practices. Participants will be introduced to CMS’s accrediting organization (AO’s) and the current focus of the 2017 Joint Commission surveyors for Imaging Services. An overview of credentialing options for specific modalities will be reviewed along with recently introduced or upcoming regulatory requirements for reimbursement of services. NOTE: You must allow pop-up windows/blockers. (Duration: 52 Minutes)
Introduction to Regulatory and Compliance Exam
10 Questions | 3 attempts | 8/10 points to pass
10 Questions | 3 attempts | 8/10 points to pass
Managerial Communication: Communicating More Effectively in the Workplace Video
Open to view video.
Open to view video.
Communication is an essential leadership tool; if you learn to communicate well, you will be more credible and effective. This session will help you to build your communication strengths and identify areas of opportunity and improvement. We will focus on several aspects of business communication including verbal and non-verbal messages. You will assess your current listening skills and learn tips for improving your ability to listen attentively. We will also discuss the art of persuasion and explore the use of hypnotic language and power words. NOTE: You must allow pop-up windows/blockers. (Duration: 56 Minutes)
Managerial Communication: Communicating More Effectively in the Workplace Exam
10 Questions | 3 attempts | 8/10 points to pass
10 Questions | 3 attempts | 8/10 points to pass
Budgeting for Business Management - Part 1 Video
Open to view video.
Open to view video.
A medical imaging administrator wears many hats; one of which is the complicated hat of budgeting. In the financial world of imaging there are many different types of budgets. This session will give participants an overview of these different types of budgets and an understanding of how to plan and design them, especially the operating budget. Attendees will also learn about capital planning and how to plan for staffing additions and will see several examples of how to monitor important financial data with respect to your department of responsibility. Other topics to be addressed include staffing analysis, productivity measures, business plans and proformas, and capital planning. NOTE: You must allow pop-up windows/blockers. (Duration: 90 Minutes)
Budgeting for Business Management ‐ Part 1 Exam
12 Questions | 3 attempts | 9/12 points to pass
12 Questions | 3 attempts | 9/12 points to pass
Budgeting for Business Management - Part 2 Video
Open to view video.
Open to view video.
A medical imaging administrator wears many hats; one of which is the complicated hat of budgeting. In the financial world of imaging there are many different types of budgets. This session will give participants an overview of these different types of budgets and an understanding of how to plan and design them, especially the operating budget. Attendees will also learn about capital planning and how to plan for staffing additions and will see several examples of how to monitor important financial data with respect to your department of responsibility. Other topics to be addressed include staffing analysis, productivity measures, business plans and proformas, and capital planning. NOTE: You must allow pop-up windows/blockers. (Duration: 60 Minutes)
Budgeting for Business Management ‐ Part 2 Exam
10 Questions | 3 attempts | 8/10 points to pass
10 Questions | 3 attempts | 8/10 points to pass
Marketing Matters: Building Basics Video
Open to view video.
Open to view video.
Competitive markets and diminishing resources create high-level attention on how marketing impacts your future. No longer can you and your staff register for a marketing-exempt status. Keeping employees, physicians, patients and the community abreast of the activities in the hospital radiology department and imaging centers requires solid planning and innovative thinking. This interactive session will demonstrate the nuts and bolts of marketing, both internal and external, marketing plans and strategies, and the team commitment needed for growth. NOTE: You must allow pop-up windows/blockers. (Duration: 50 Minutes)
Marketing Matters: Building Basics Exam
10 Questions | 3 attempts | 8/10 points to pass
10 Questions | 3 attempts | 8/10 points to pass
Quality Improvement Video
Open to view video.
Open to view video.
Attendees will learn how to use data for acquiring equipment, improve processes, justify team members, as well as learn how to collect, organize, analyze and present data. Customer service and satisfaction has become and increasing focus in healthcare. Physicians and their patients are looking at healthcare providers for a positive patient experience. The customer focus is growing in relevance to the patients visit. The challenge of continuously improving is more important than ever. Identifying your customers to create a pleasant experience as well as positive patient outcomes is the new challenge. The healthcare industry has recognized that physicians and patients have a choice of where they go for care. How does your facility become more desirable than the others? One answer is an all-encompassing look at the customer’s total experience, start to finish. Key to addressing their needs is continuous assessment of critical customer satisfiers. Knowing how to recognize, evaluate and implement change to meet your customers’ needs is critical. Understanding the need is only part of the answer; implementation is the differentiator. Continuous improvement and change is a necessity to success. Breaking down the process into small tangible tasks that can improve the patient experience will give you the competitive edge in pursuit of customer service excellence. NOTE: You must allow pop-up windows/blockers. (Duration: 90 Minutes)
Quality Improvement Exam
12 Questions | 3 attempts | 9/12 points to pass
12 Questions | 3 attempts | 9/12 points to pass
Patient Satisfaction in Today's Healthcare Environment Video
Open to view video.
Open to view video.
In today’s healthcare environment patient satisfaction has transitioned from a general satisfaction metric into the world of quality/outcomes measurement. Healthcare managers must be poised to manage in an environment where transparency of operations and customer expectations are driving the healthcare market place. NOTE: You must allow pop-up windows/blockers. (Duration: 60 Minutes)
Patient Satisfaction in Today's Healthcare Environment Exam
12 Questions | 3 attempts | 9/12 points to pass
12 Questions | 3 attempts | 9/12 points to pass
Building Resilience Video
Open to view video.
Open to view video.
The highly regulated healthcare industry has always had its share of challenges. Limited resources, budget short-falls, and staffing issues have been the long-experienced narrative for most healthcare administrators. The previous challenges do not seem to compare to what we are facing today in the midst of this pandemic. The American Psychological Association (APA), defines resilience as an opportunity for meaningful personal growth through the process of adapting to difficult circumstances with the knowledge that the circumstances do not govern an individual’s outcome but allow room for improvement. Building resilience provides one with a new skill-set to use on a daily basis. This course will outline the current challenges brought about by the pandemic, both from an individual perspective and that of medical imaging administrators. The course utilizes qualitative data collected via phone interviews with medical imaging administrators around the nation. The course discusses the psychological and physical realties that may create the need for different policies and practices going forward. The course provides a new set of tools to utilize and practice in order to build resilience in this time of crisis. NOTE: You must allow pop-up windows/blockers. (Duration: 90 Minutes)
Building Resilience Exam
12 Questions | 3 attempts | 9/12 points to pass
12 Questions | 3 attempts | 9/12 points to pass
Introduction to Imaging Informatics Video
Open to view video.
Open to view video.
Imaging informatics is a distinct subspecialty of radiology that endeavors to improve the efficiency, accuracy, and reliability of radiologic services within the medical enterprise. Although picture archiving and communication systems (PACS) are a major focus of imaging informatics, there are many other ways in which technology can improve the efficiency of individual radiologists and of the entire department. Understanding informatics principles is important because these principles affect major purchase decisions, not only for PACS but also for other supporting software and for modalities themselves. Virtually every aspect of a radiologist’s workday involves some form of communication: calling a colleague for patient history, calling a technologist to apply a protocol or check an image, reviewing images with a clinician, teaching a trainee, producing a formal report, justifying an examination to a third-party payer. All of these events fall under the purview of imaging informatics, and all of them, along with image interpretation itself, can become more efficient, more effective, and more reliable with the proper tools. NOTE: You must allow pop-up windows/blockers. (Duration: 58 Minutes)
Introduction to Imaging Informatics Exam
8 Questions | 3 attempts | 6/8 points to pass
8 Questions | 3 attempts | 6/8 points to pass
Introduction to Project Management Video
Open to view video.
Open to view video.
Rarely a year goes by when a medical imaging administrator does not have a project to manage, whether it be replacing legacy equipment or starting a new service. Regardless of the scope of the project, its successful implementation is dependent on effective project management. Some projects are organization-wide, and the medical imaging administrator will be a member of the team; other projects are “imaging-centric” so the administrator leads the project. This presentation will include basic terminology and tools used to manage any project. A case study will be presented to illustrate all the steps. NOTE: You must allow pop-up windows/blockers. (Duration: 55 Minutes)
Introduction to Project Management Exam
10 Questions | 3 attempts | 8/10 points to pass
10 Questions | 3 attempts | 8/10 points to pass
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