Attendees will learn how to use data for acquiring equipment, improve processes, justify team members, as well as learn how to collect, organize, analyze and present data. Customer service and satisfaction has become and increasing focus in healthcare. Physicians and their patients are looking at healthcare providers for a positive patient experience. The customer focus is growing in relevance to the patients visit. The challenge of continuously improving is more important than ever. Identifying your customers to create a pleasant experience as well as positive patient outcomes is the new challenge. The healthcare industry has recognized that physicians and patients have a choice of where they go for care. How does your facility become more desirable than the others? One answer is an all-encompassing look at the customer’s total experience, start to finish. Key to addressing their needs is continuous assessment of critical customer satisfiers. Knowing how to recognize, evaluate and implement change to meet your customers’ needs is critical. Understanding the need is only part of the answer; implementation is the differentiator. Continuous improvement and change is a necessity to success. Breaking down the process into small tangible tasks that can improve the patient experience will give you the competitive edge in pursuit of customer service excellence.
Speaker: Mark Lerner, RT, MPA
This activity has been approved for 1.5 Category A ARRT continuing education credits.
Key:
Complete
Next
Failed
Available
Locked
Aspiring Leaders Session #4: Quality Improvement
Recorded 03/21/2024 | 90 minutes
Recorded 03/21/2024 | 90 minutes
Speaker: Mark Lerner, RT, MPA (Interim Radiology Administrator, CoreMedical Group)
Attendees will learn how to use data for acquiring equipment, improve processes, justify team members, as well as learn how to collect, organize, analyze and present data. Customer service and satisfaction has become and increasing focus in healthcare. Physicians and their patients are looking at healthcare providers for a positive patient experience. The customer focus is growing in relevance to the patients visit. The challenge of continuously improving is more important than ever. Identifying your customers to create a pleasant experience as well as positive patient outcomes is the new challenge. The healthcare industry has recognized that physicians and patients have a choice of where they go for care. How does your facility become more desirable than the others? One answer is an all-encompassing look at the customer’s total experience, start to finish. Key to addressing their needs is continuous assessment of critical customer satisfiers. Knowing how to recognize, evaluate and implement change to meet your customers’ needs is critical. Understanding the need is only part of the answer; implementation is the differentiator. Continuous improvement and change is a necessity to success. Breaking down the process into small tangible tasks that can improve the patient experience will give you the competitive edge in pursuit of customer service excellence.
*** If you do not see the option to join less than 5 minute from session start, please refresh your screen***
Quality Improvement - CLIMB 2024 - Post-Test
12 Questions | 3 attempts | 9/12 points to pass
12 Questions | 3 attempts | 9/12 points to pass
CLIMB 2024 - Quality Improvement
1.50 Category A ARRT credits | Certificate available
1.50 Category A ARRT credits | Certificate available
| Access Date |
Quiz Result |
Score |
Actions |
