
Patient Satisfaction and Experience in Healthcare (Aspiring Leaders Session, CLIMB 2025)
In today’s healthcare environment patient satisfaction has transitioned from a general satisfaction metric into the world of quality/outcomes measurement. Healthcare managers must be poised to manage in an environment where transparency of operations and customer expectations are driving the healthcare market place. NOTE: You must allow pop-up windows/blockers. (Duration: 60 Minutes)
Speaker: Kevin Smith
Key:





Patient Satisfaction and Experience in Healthcare
Recorded 01/21/2022 | 60 minutes
Recorded 01/21/2022 | 60 minutes
In today’s healthcare environment patient satisfaction has transitioned from a general satisfaction metric into the world of quality/outcomes measurement. Healthcare managers must be poised to manage in an environment where transparency of operations and customer expectations are driving the healthcare market place. NOTE: You must allow pop-up windows/blockers. (Duration: 60 Minutes)
Patient Satisfaction and Experience in Healthcare - Post-Test
12 Questions | 3 attempts | 9/12 points to pass
12 Questions | 3 attempts | 9/12 points to pass