Hardwiring Hospitality into Healthcare Module Five: Removing Our Verbal Graffiti – Creating a Language of Caring

Recorded On: 05/18/2026

Removing Our Verbal Graffiti – Creating a Language of Caring focuses on the critical role language plays in shaping trust, culture, and the overall care experience. Every word either builds trust or erodes it.

Teams identify and eliminate verbal graffiti:

  • Jargon
  • Acronyms
  • Casual dismissive phrases
  • Unintentional tones

Learn how to replace verbal graffiti with clear, human, and reassuring language that creates a shared vocabulary of trust across roles and departments.

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Hardwiring Hospitality into Healthcare Module Five: Removing Our Verbal Graffiti – Creating a Language of Caring
Recorded 05/18/2026  |  60 minutes
Recorded 05/18/2026  |  60 minutes
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Post-Test
10 Questions  |  3 attempts  |  6/10 points to pass
10 Questions  |  3 attempts  |  6/10 points to pass
You must register to access.
CE Certificate
1.00 Category A ARRT credit  |  Certificate available
1.00 Category A ARRT credit  |  Certificate available
You must register to access.