Unlocking the Power of Connections: A Framework for Patient and Caregiver Engagement

Speaker: Jake Poore, President and Chief Experience Offer, Integrated Loyalty Systems, Inc.

Recent studies have highlighted a significant correlation: when caregivers treat patients as unique individuals, the likelihood of these patients rating the organization's image and reputation as 'Excellent' increases by 295%. This personalized approach also enhances patients' inclination to advocate for the institution both in terms of patient care and as an employer.

Despite advancements in convenience, efficiency, and clinical expertise within radiology and imaging centers, there remains a notable gap in embodying kindness, compassion, and meaningful personal connections. Many patients feel overlooked as mere clinical cases rather than valued individuals, impacting their overall healthcare experience negatively.

Similarly, fostering a culture that emphasizes clear values, connects employees to a sense of purpose, and acknowledges their ability to drive positive change is crucial for caregiver well-being.

This intentional approach not only reduces burnout and enhances resilience but also strengthens employee loyalty, countering the effects of the current 'Great Resignation' trend.

Drawing from Jake Poore's expertise in adapting Disney's renowned service principles to healthcare, participants in this session will gain actionable strategies and leadership tactics. These insights aim to improve employee engagement, elevate patient satisfaction, and optimize operational effectiveness by leveraging the transformative power of meaningful connections.