Impacting Culture from The Frontline: A Culture Transformation Framework/The Critical Role of Psychological Safety in Culture Transformation

Speaker: Stephanie Manack, M.S., R.T.(R)(M)(VI), CRA, CMQ/OE, 3DR Labs

Change, of any size or scope, is rarely easy. And there is arguably no bigger - or more important - change journey a leader can undertake than one that aims to impact the culture. You could Google "how to change workplace culture", comb through the 382,000,000 hits, and choose any one of the thousands of reputable tools, articles, books, or courses to learn some version of “how to transform your team's culture in 10 easy steps. But culture transformation isn't something you do; it's not a task like planting seeds in the spring. It's the result of planting seeds in soil rich with psychological safety, watered lightly with respect for the past, and continuously fed by the most important part - the people. The people, after all, ARE your culture.

In this two-part session you will gain a deep understanding of what informs culture. We will dive deep into psychological safety, its make-or-break role in workplace culture, and how to assess the psychological safety of your team. You will learn how to identify the emotional archeology impacting your culture, and ways to leverage it as part of your culture toolkit. We will explore practical steps leaders can take to build and improve the psychological safety of their teams to facilitate sustainable cultural transformation. Finally, you will get an opportunity to "look under the hood" at one company's approach to transforming and improving their culture. You will learn the team framework, how psychological safety - and in some cases, the lack thereof - played a role, and how to apply the lessons learned to your own culture transformation efforts.