Hardwiring Hospitality into Healthcare Module One: Unleashing the Power of Connections

Unleashing the Power of Connections sets the tone for the entire leadership series by making trust tangible from the very first session. This immersive kickoff invites caregivers in radiology to experience the same care, respect, and presence they are expected to deliver every day while also confronting an important realization: healthcare has long excelled at caring for the body, yet often misses the human connection that makes care truly healing.

This session surfaces that blind spot and reframes the work, reminding leaders that the way we treat each other must mirror the way we treat our patients. When trust is strong internally, it shows up naturally, consistently, and authentically in the care delivered externally.

Participants are introduced to the Human + Business + Human® framework, a practical approach for restoring balance between clinical excellence and human connection in everyday interactions, routines, and protocols. Leaders learn how to transform meetings into moments that strengthen belonging, build psychological safety, and reinforce that people matter.

The session also equips leaders with simple, actionable tools to build trust quickly and authentically. An Emotional Pulse Check helps leaders understand how their teams are truly doing before shifting focus to results. Ask · Remember · Do® replaces transactional exchanges with meaningful follow-through that builds credibility and loyalty over time. The Employee “About Me” Survey accelerates connection across roles and departments.

Learning Objectives

1. Apply connection-first leadership behaviors to build internal trust that visibly improves employee engagement and patient care.
2. Apply the Human + Business + Human® framework to everyday interactions to balance performance, belonging, and psychological safety.
3. Use practical trust-building tools to shift interactions from transactional to relational.