Established Leader Session #1: Fix the Friction: Implementing an Employee Feedback-to-Action Program

Join us for Established Leader Session #1: Fix the Friction: Implementing an Employee Feedback-to-Action Program. The session will take place live on Thursday, March 19 at 10:45 AM ET and a recording will be available as part of the CLIMB 2026 On-Demand Library.

Date/Time: Thursday, March 19 - 10:45 AM - 11:45 AM ET

Speaker: Natalie Hurst, MTDA, Business Operations Consultant (The Ohio State University)

Every workplace has them – those small, recurring frustrations that slow us down, chip away at morale, and quietly erode productivity. We call them “pebbles in the shoe.” They’re not catastrophic, but left unaddressed, they accumulate into real barriers to efficiency and engagement.

This session introduces a practical, people-centered approach to identifying and resolving these everyday issues through a structured feedback-to-action program. Whether it’s a clunky process, a missing resource, or a communication gap, this model empowers employees to speak up, take ownership, and drive meaningful change – one small fix at a time.

Participants will explore how to design a lightweight, transparent system that captures staff feedback, prioritizes issues based on impact and effort, and tracks resolution through simple tools like dashboards or checklists. You’ll hear real-world examples, learn how to build leadership support, and discover how to foster a culture of continuous improvement that sticks.

The session includes an interactive activity where attendees will identify their own “pebbles” and collaborate with peers to categorize and brainstorm solutions. Live polling and open Q&A will keep the conversation dynamic and relevant.

Session Category:

• Employee Engagement
• Leadership