CLIMB Online 2022
Recorded On: 04/08/2022
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AHRA CLIMB, the conference for leadership in imaging management & business, is a truly re-imagined leadership event designed to deliver important news and high-value education to ALL imaging professionals conveniently, affordably, and purposefully.
Sessions include:
• The Secret to Creating an Extraordinary Experience with Your Patients
Christopher Salem
• Developing a System-Wide, Multi-Year Imaging Capital Plan
Jason Newmark & Peter St. John
• Brilliantly Resilient: Reset, Rise, Reveal Your Brilliance after Life's Sucker Punches!
Mary Fran Bontempo & Kristin Smedley
• Cultivating Accountability
Steven Crawford
• Reducing Risk Through Employee Engagement
Barry Nielsen
• L.E.A.D. the Way to Service Recovery
Danielle Henricksen
Up to 6.0 ARRT category A CE credits are available for this program.
AHRA Member: $20
Non-Member: $60
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The Secret to Creating an Extraordinary Experience with Your Patients
Open to view video.
Open to view video.
Christopher Salem, Award Winning Author
The difference between a great to an extraordinary patient experience is the ability to relate and understand your patients as a trusted source based on similar core values. The truth to creating an extraordinary experience and enhancing a sustainable platform for higher retention of members comes down to not "what you do" but "why you do what you do" from core values. It's what is compelling and what is most important to them and not just the treatment recommendation itself.. People relate to others based upon similar values. They are more likely to be engaged doing their part to have an extraordinary experience through the physician and staff’s example of leadership. This exemplifies the role of a Trusted Source in your space and leads to a more sustainable connection with your patients. Come learn the process to create a WOW experience, how to communicate and connect effectively, and better ways to be more compelling to patients for higher engagement and retention.
Session 1 Post-Test
10 Questions | 3 attempts | 8/10 points to pass
10 Questions | 3 attempts | 8/10 points to pass
Developing a System-Wide Imaging Capital Plan: Strategic and Innovative Methodologies
Open to view video.
Open to view video.
Jason Newmark, BA, MHA, CRA, FAHRA & Peter St. John, BS
One of the best parts about a career in imaging is having the opportunity to work with ever changing and improving technology. Faster scans, reduced radiation, new sources of energy, enhanced image quality, more patient comfort, and more efficient workflows for staff. All combined to provide the diagnostic backbone to support and enhance the overall care continuum/coordination of patient care for our referrers and patients.
Session 2 Post-Test
10 Questions | 3 attempts | 8/10 points to pass
10 Questions | 3 attempts | 8/10 points to pass
Brilliantly Resilient: Reset, Rise, Reveal Your Brilliance After Life's Sucker Punches
Open to view video.
Open to view video.
Mary Fran Bontempo & Kristin Smedley
A global pandemic brings massive changes to almost every aspect of life, causing a devastating mental health crisis. Since 2019, America has seen a 93% increase in anxiety screenings and a 62% increase in depression screenings, according to Mental Health America (mhanational.org). Never has Resilience been so essential to human survival and success. But Resilience is only part of the story. Within each person lives not only inherent Resilience, but unique Brilliance—the gift we are meant to share with the world. Brilliantly Resilient, presented by Resilience experts Kristin Smedley and Mary Fran Bontempo, will teach you how to come through crisis Brilliant, not broken, creating a more productive, empowered, and successful mindset for both individuals and groups.
In this Brilliantly Resilient program, Kristin and Mary Fran examine values, perspective, "control-ables," and transferrable skills, providing key concepts, tools, and strategies to effectively take action in challenges and crisis, helping audiences overcome anxiety, action-avoidance, distraction, mental fatigue, overwhelm and frustration.
Session 3 - Post-Test
12 Questions | 3 attempts | 9/12 points to pass
12 Questions | 3 attempts | 9/12 points to pass
Cultivating Accountability
Open to view video.
Open to view video.
Steven Crawford, MBA
The introduction to Cultivating Accountability program takes you through an interactive workshop to understand accountability and it's tactics. You will also learn of the responsibility protocol, the triangle of blame, and how you can move from blame to solutions. The result is renewed commitment toward creating and owning your results.
Session 4 Post-Test
8 Questions | 3 attempts | 6/8 points to pass
8 Questions | 3 attempts | 6/8 points to pass
Reducing Risk Through Employee Engagement
Open to view video.
Open to view video.
Barry Nielsen, MBA, CRA
Learn the practical approach to reducing areas of risk using techniques dedicated towards improving physician and employee engagement. This topic addresses some of the common problems facing radiologists today causing various areas of risk, stress, and lost business opportunities. As organizations continue searching for ways to add value, this session will explore ideas, communication techniques, and culture changes proven to increase value while reducing risk to the radiologist in areas of patient outcomes, growth, finance, process, and important relationships.
Session 5 Post-Test
10 Questions | 3 attempts | 8/10 points to pass
10 Questions | 3 attempts | 8/10 points to pass
L.E.A.D the Way to Service Recovery
Open to view video.
Open to view video.
Danielle Henricksen, BSRT(R), CRA, MBA
Bryan Health is in the middle of a Service Recovery revamp. Using the LEAD acronym; Listen, Empathize, Apologize, and Deliver, we are setting out to educate all Bryan Health employees on the importance of Service Recovery. Even in a top performing hospital or clinic, there will be conflict in an organization and there will be upset patients for a variety of reasons. A good Service Recovery Program will provide training, education and tools to the front line staff to solve the problem before it becomes an issue. This presentation will walk through the steps we took at Bryan Health to create the pilot program for Service Recovery followed by a roll-out organization wide. We will cover the education and training materials used to share the message. The tactics that were implemented at our multi-site hospital system can be adopted, and transformed to be used at any facility. The presentation will also cover the Service Recovery Action Kits. This is a kit comprised of meal coupons, beverage coupons, and gas cards that frontline staff have access to use in any situation they see fit. I will share data and Real-Time patient feedback we receive. Also presented will be research around Service Recovery and best practices.
Session 6 Post-Test
10 Questions | 3 attempts | 8/10 points to pass
10 Questions | 3 attempts | 8/10 points to pass
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FEATURED COURSES
Coding & Reimbursement: Ensuring Success in 2024
CLIMB Online 2025
Best of 2023
Aspiring Leaders Program
CRA Exam Workshop
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