In this session, we’ll dive into three leadership practices that flip the script from bosses and employees to leaders and team members. When fueled, the We-Cycle lightens the load for leaders, energizes team members and everyone including the organization wins.

Speaker: Josh Block, Vice President of Healthcare Solutions at Block Imaging

This activity has been approved for 1.0 Category A ARRT continuing education credit.

We describe ten steps recommended to achieve the goal of implementing EI for an institution. The first step is to define and access all images used for medical decision-making. Next, demonstrate how EI is a powerful strategy for enhancing patient and caregiver experience, improving population health, and reducing cost. Then, it is recommended that one must understand the specialties and their clinical workflow challenges as related to imaging. Step four is to create a strategy to improve quality of care and patient safety with EI. Step five demonstrates how EI can reduce costs. Then, show how EI can help enhance the patient experience. Step seven suggests how EI can enhance the work life of caregivers and step eight describes how to develop EI governance. Step nine describes the plan to implement an EI project, and finally, step 10, to understand cybersecurity from a patient safety perspective and to protect images from accidental and malicious intrusion.

Speaker: Henri Primo, MS (Principal / CEO, Primo Medical Imaging Informatics, Inc). 

Explore the game-changing potential of emotional intelligence in leadership within the dynamic realm of healthcare. Enhance your grasp of this vital skill set that encompasses emotional and social prowess, enabling leaders to skillfully recognize, comprehend, and convey emotions within the workplace. This comprehensive program strives to give healthcare leaders a profound understanding of emotional intelligence and its repercussions on their healthcare roles. Immerse yourself in the five core principles that constitute the emotional intelligence quotient. Participants will not solely amass theoretical knowledge but also pragmatic tactics to proficiently apply emotional intelligence in professional and personal contexts. Unearth how evaluations of emotional intelligence and tailor-made training regimens can encourage frontline workers to rise as exceptional leaders, concurrently nurturing heightened self-awareness and advancement within the staff. Through adept instruction and guidance, your personnel will acquire invaluable proficiencies to navigate and react to emotions in a manner that optimizes performance. Upon the culmination of this program, you will emerge as a leader who wields emotional efficacy, armed to amplify your organization’s comprehensive performance and kindle unparalleled advancement among your dedicated team. Unleash the transformative potential of emotional intelligence and usher in a new era of leadership distinction in healthcare.

Speaker: Fredrick D. Lee II, Ed.D.(c) R.T. (R)(ARRT), CRA, FACHE, Founder/Chief Executive of Change Your Life...Coaching

This activity has been approved for 1.0 Category A ARRT continuing education credit.

Radiologists and hospitals frequently employ physician extenders, non-physician professionals who assist the radiologist and perform certain imaging services independently. These professionals may have a variety of different credentials, including Radiology Practitioner Assistant (RPA), Registered Radiologist Assistant (RRA), Physician Assistant (PA), Nurse Practitioner (NP), and others. This session will briefly discuss the differences among the various credentials in terms of training and education. Then we will review in depth the Medicare requirements for non-physician practitioner billing and for “incident-to” billing, including the types of professionals to which these concepts apply; the limitations and restrictions on place of service, type of service, etc.; and the type of physician supervision required. Examples will be provided of billable and non-billable services performed by the various types of professionals in the hospital and non-hospital setting (imaging center, private office).

Speaker: Melody Mulaik, MSHS, CRA, RCC, RCC-IR

This activity has been approved for 1.0 Category A ARRT continuing education credit.

We will discuss the objectives and efforts of the ACR-convened Blue Ribbon Panel on Fluoroscopy Safety, a multi-stakeholder collaboration featuring representation from several medical imaging societies, regulatory advisory groups, and professional organizations, including the AHRA whom the speaker is representing. The BRP has been charged with several tasks, one of which is to propose courses of action to improve the safety of fluoroscopy patients and users and to help standardize minimum expectations for safe fluoroscopy practice across the United States. AHRA membership has provided valuable input via the online forum. This talk will highlight those contributions in light of the BRP’s effort to produce a white paper containing simple recommendations for the optimization of fluoroscopy safety. This guidance can be adopted and implemented in any clinical setting where fluoroscopy imaging is used. We will also discuss the importance of the role that radiology administrators and managers may have in promoting a culture of fluoroscopy safety once the BRP white paper is published. This role may include leveraging published guidance on operator credentialing and hands-on training to craft sensible policies to help affect change in departments that extend beyond Radiology, where knowledge of standard radiation safety practices may be limited. In many ways, the Medical Physics 3.0 initiative runs parallel to the work being done by the BRP, so we also will briefly touch on where the two overlap. It is the hope of the BRP that the forthcoming publication will help equip imaging management leaders with valuable tools and information concerning fluoroscopic radiation and to spark close collaboration with physicists, technologists, nurses, and physicians as we seek to improve fluoroscopy safety for all.

Speaker: Richard R. Miguel, MS, DABR, New England Regional Director & Chief Medical Physicist of West Physics

This activity has been approved for 1.0 Category A ARRT continuing education credit.

This session will delve into the intricate world of medical imaging coding and compliance. It will include an overview of key coding and compliance issues of this growingly complex area that challenges radiology professionals on a daily basis This session will help equip Radiology Managers/Administrators with the tools to effectively manage or oversee coding and compliance within their departments/organizations, safeguarding against inappropriate revenue gains or losses. This session will provide the latest updates in medical imaging coding as well as address modality-specific concerns across various medical imaging techniques, covering Diagnostic Imaging, Breast Imaging/Procedures, Mammography Orders, Ultrasound, CT/CTA, MRI/MRA, Nuclear Medicine, PET, Radiopharmaceuticals, and Interventional procedures. Don't miss out on this exciting opportunity to stay ahead of the curve and enhance your proficiency in managing coding and compliance issues within the realm of medical imaging.

Speaker: Melody Mulaik, MSHS, CRA, RCC, RCC-IR

"E/M for Radiology: Don't Miss Out" which will give radiology stakeholders the information they need to submit accurate claims for E/M services performed by radiologists in 2023. All of the relevant E/M procedure codes will be reviewed to ensure correct application of new and revised guidelines for inpatient services as well as the previous updated outpatient services. Not every interaction between a radiologist and a patient qualifies as a billable evaluation and management (E/M) service. However, if you are not billing for any E/M services, you may be leaving money on the table. This session will help you determine whether an encounter is billable or whether it is included in other services the radiologist performed. Real-life examples of billable radiology E/M services will be reviewed to reinforce key principles.

Speaker: Melody Mulaik, MSHS, CRA, RCC, RCC-IR

Outpatient satisfaction scores for Fluoroscopy were the lowest in the department. One of the biggest opportunities was "Staff explained things". Knowing that both the teammates and the APPs explain the procedure, we asked the team in weekly huddle what they thought. No one had any ideas how they could explain things differently. However, a teammate shared her frustration about a different issue and offered a possible solution. This one suggestion dropped our no show rate 30% in the first 2 months, and allowed the department to not miss out on potential revenue for the scheduled patients. Then the outpatient survey results started to climb. The teammate shared that many patients did not understand what they were scheduled for and appreciated having the opportunity to ask questions before arriving. Patients now show up on time, and our outpatient survey results continue to climb. We now know ahead of time if patients tell us they are not coming for the appointment, allowing better facilitation of the inpatient orders into the daily schedule. Teammate engagement has increased, and they are not afraid to offer solutions when they escalate concerns. This session will review the ongoing LEAN training that leaders at our facility receive. We will also review the LEAN tools used for this project to support teammate engagement.

Speaker: Jennifer Kirkman, MHA, RT(R)(VI), CRA

Over the years, radiology has experienced significant operational cuts. The pandemic squeezed budgets more than ever before. Since then, leaders have been forced to cut costs, causing worry about the negative impact on operations. This session will provide participants with creative strategies focusing on staffing, equipment, and training without the fear of wondering, will this strategy work. At the end of this session, participants can implement several cost savings strategies without negatively impacting safety, capital, training, and patient and staff experience, but instead gaining big returns.

Speakers: Nicole Dhanraj, PhD, SHRM-SCP, GPHR, PMP, CPPS, CSSBB, PMS1, CRA, R.T (R)(CT)(MR)(FAHRA) and Nathan Smith, BS, RT(R)(MR)

Mentorship is the influence, guidance, or direction given by someone not just from a title or experience. It primarily comes from their commitment to their process and the of the care unit overall to inspire others to be their best in their role and duties. They are leaders by example who understand the process to create healthier and more productive work environments through their action. They inspire others team members in their care unit to be responsible and accountable for their own tasks so they can come together and form an interdependent business environment, Teams fully engaged lead to higher employee satisfaction and impact patients to have more valuable experiences. Come learn to apply the methodology of how mentorship to be an effective leader by example can create an interdependent culture that leads to higher satisfaction levels with your team’s role and duties. Then, how this reflects outward with a synergistic effort to create more valuable experiences for your patients through effective communication and level of care.

Speaker: Christopher Salem, CEO - Business Advisor of CRS Group Holdings, LLC

This activity has been approved for 1.0 Category A ARRT continuing education credit.