Aspiring Leader Session #8: Patient Satisfaction in Today's Healthcare Environment

Aspiring Leader Session #8: Patient Satisfaction in Today's Healthcare Environment

Includes a Live Web Event on 03/20/2026 at 2:15 PM (EDT)

Only available as part of a package

Join us for Aspiring Leader Session #8: Patient Satisfaction in Today's Healthcare Environment. The session will take place live on Friday March 20 at 2:15 PM ET and a recording will be available as part of the CLIMB 2026 On-Demand Library.

Communication is an essential leadership tool; if you learn to communicate well, you will be more credible and effective. This session will help you to build your communication strengths and identify areas of opportunity and improvement. We will focus on several aspects of business communication including verbal and non-verbal messages. You will assess your current listening skills and learn tips for improving your ability to listen attentively. We will also discuss the art of persuasion and explore the use of hypnotic language and powerful words. The ability to speak confidently in a variety of business settings, both formal and informal is the mark of effective communicators. In this session, you will learn methods to systematically prepare materials for presentations or written proposals. We will also focus on the importance of translating your messages for your target audience.

Date/Time: Friday March 20 - 2:15 PM - 3:15 PM ET

Speaker: Becky Allen, R.T.(R), MS, CRA (Independent)

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Session Category: 

  • Patient Experience

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Aspiring Leader Session #8: Patient Satisfaction in Today's Healthcare Environment
03/20/2026 at 2:15 PM (EDT)  |  60 minutes
03/20/2026 at 2:15 PM (EDT)  |  60 minutes Attendees will learn how to use data for acquiring equipment, improve processes, justify team members, as well as learn how to collect, organize, analyze and present data. Customer service and satisfaction has become and increasing focus in healthcare. Physicians and their patients are looking at healthcare providers for a positive patient experience. The customer focus is growing in relevance to the patients visit. The challenge of continuously improving is more important than ever. Identifying your customers to create a pleasant experience as well as positive patient outcomes is the new challenge. The healthcare industry has recognized that physicians and patients have a choice of where they go for care. How does your facility become more desirable than the others? One answer is an all-encompassing look at the customer’s total experience, start to finish. Key to addressing their needs is continuous assessment of critical customer satisfiers. Knowing how to recognize, evaluate and implement change to meet your customers’ needs is critical. Understanding the need is only part of the answer; implementation is the differentiator. Continuous improvement and change is a necessity to success. Breaking down the process into small tangible tasks that can improve the patient experience will give you the competitive edge in pursuit of customer service excellence.
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