Aspiring Leader Session #4: Quality Improvement

Join us for the Aspiring Leader session, "Quality Improvement" presented by Mark Lerner, R.T., MPA; Interim Radiology Administrator. The session will take place live on Thursday March 13 at 3:45 PM ET and a recording will be available as part of the CLIMB 2025 On-Demand Library.

Date/Time:

Thursday March 13 - 3:45 PM - 5:15 PM ET

Speaker: 

Mark Lerner, R.T., MPA; Interim Radiology Administrator

Description: 

Attendees will explore how to effectively use data to acquire equipment, improve processes, justify team roles, and collect, organize, analyze, and present information. In today’s healthcare environment, customer service and satisfaction have become critical priorities. Physicians and patients increasingly seek providers who deliver a positive and seamless experience, making customer focus a key component of every patient visit. With competition growing, the challenge lies in continuously improving patient care and satisfaction to ensure your facility stands out.

How can your organization become the provider of choice? The answer lies in taking a comprehensive approach to the customer’s total experience—from start to finish. This involves consistently assessing critical customer satisfiers and implementing changes that address their needs. Recognizing areas for improvement is just the first step; implementation is what truly sets successful organizations apart. By breaking down the process into actionable, tangible steps, you can enhance the patient experience and gain a competitive edge in delivering service excellence. Continuous improvement and innovation are no longer optional—they are essential for success.